FAQ

We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or Email.

At our site, we go to the extreme to ensure the safety of our customers information. We do not store your payment information on the website. We do not disclose your information to third parties. For more details, please see our privacy notice.

Here are some  step-by-step instructions to help you make an order from our site:

1- Register with us for free.

2- Log in your site account.

3- Browse products, And if you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one piece item if you want. You can remove them later or adjust the quantities if you change your mind.Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.

4- If you want to find out the total price including shipping, click "Estimate Shipping Costs" in the shopping cart page.
5.- The first checkout page is "address book",you can edit you billing address or change shipping address. e.g. to an different dropship address.

6.- The second checkout page you can choose the payment method you prefer.In the textbox"Special Instructions Or Comments",You can add special request for your order.

7.- If you choose paypal or credit card,You can click paypal link or credit card link to pay for your order directly.

We will begin processing your order when payment is received. After we send out your order,We will email you the tracking number and tracking links to your registered email address.

The Total delivery time is separated into two parts, the processing time and the shipping time.
The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 1 to 3 working days.
The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. Standard shipping time takes approximately 4 to 7 working days.

It is easy,after you placed an order,please log in your account using your email address.
In your account,you can see all the orders you made including full information:shipping address,shipping method,payment information,also items ordered.You can also print an invoice by yourself.
When the status of your order is updated,It will also show in your account.The tracking number will be submitted to your account after we ship out your package.You should also receive a email from us including tracking number and links.
NOTICE: If you are not at home when the parcel receive your home, the delivery company may send it for 1 or 2 times again. If your are still not at home again, They may be sent back. You'll have to pay for shipping fee when we send parcel to you again.

CANCELLATION BEFORE PAYMENT
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.


WITHDRAWING AN ORDER AFTER PAYMENT

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.

If the package has already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

At our site, we strive to provide our customers the best products with the best service at the best price. All the products listed on our site are available to buy, either as single samples or larger wholesale orders,there is no Minimum Order Quantity.

Orders are shipped by courier directly to any address worldwide. Drop-shipping is available on all orders.
Payment for orders is in full, in advance, by Paypal, Credit Card.

we does not add any hidden charges or sales taxes. However the buyer is responsible for any import duties applicable in their own country. Normally any taxes levied are charged on delivery by the courier.  we are unable to quote tax rates or offer formal tax rates advice.